Privacy Policy

We collect information you provide directly, such as name, email address, shipping address, and payment information when you create an account or place an order. We also automatically collect usage data including IP address, browser type, pages visited, and device information to improve our service.

We use cookies and similar technologies to maintain your session, remember preferences, and analyze site traffic. Essential cookies are required for the site to function. Non-essential cookies (such as analytics) load only after you accept them via our cookie consent banner — choosing "Reject Non-essential" keeps them off. You can also clear or block cookies in your browser settings, though this may affect functionality.

We use trusted third-party services to operate our platform: • Stripe — Payment processing for our service fee. Your card details are handled directly by Stripe and never stored on our servers. • Amazon Web Services (AWS) — Cloud hosting and database infrastructure for the platform. • Google Analytics — Site analytics, loaded only after you consent via the cookie banner. Each third-party provider has its own privacy policy governing their use of your data. When you purchase from a seller, the seller (and any forwarder you choose) processes your order and delivery data under their own policies.

We use your information to: process and fulfill orders; send order confirmations and shipping updates; provide customer support; improve our AI shopping assistant; send promotional emails (with your consent); comply with legal obligations; and prevent fraud and abuse.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are kept for 7 years for accounting purposes. You may request deletion of your account at any time, subject to these retention requirements.

Depending on your location, you may have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing; data portability; and withdraw consent. To exercise these rights, contact us at privacy@mogan.ai.

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

MOGAN·AI operates across Japan, Taiwan, and globally. Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for cross-border data transfers.

For privacy-related questions or to exercise your rights, contact us at: Email: privacy@mogan.ai Morgan Global Shopping Hsinchu, Taiwan